Guides and insights
Plain guides from Colombo on outsourcing calls to Sri Lanka, call centre pay and how campaigns run.
Careers
Call centre salary in Sri Lanka (2026)
Call centre agent salaries in Sri Lanka in 2026: the legal minimum wage, what Colombo job ads pay, how incentives work and what EPF deductions mean.
Call centre operations
Inbound vs outbound call centre services
Inbound vs outbound call centre services: what each covers, the KPIs that matter, how each is priced, and when a business needs one, the other or both.
Tell us what you want to outsource
Share the work, volumes, hours and languages. We reply with a plan and a price.