Tamil call centre services from Colombo
Every agent speaks Tamil and English, and Sinhala speakers are on the team, so customers can talk in the language they prefer.
- English
- தமிழ்
- සිංහල
English and Tamil: every agent. Sinhala: speakers on the team.
- English
- Hello, how can I help you today?
- Tamil
- வணக்கம், இன்று நான் உங்களுக்கு எப்படி உதவலாம்?
- Sinhala
- ආයුබෝවන්, අද මම ඔබට උදව් කළ හැක්කේ කෙසේද?
Looking for a Tamil call center job? See open roles
Tamil-first calls from one team
At Elevracorp, fluent Tamil is a hiring requirement for every agent, along with English. That means your Tamil call centre team can take any call in either language, and switch when the customer does. Sinhala speakers are on the team for callers who prefer Sinhala.
It suits two kinds of work: Tamil-first support and sales for customers in Sri Lanka and abroad, and three-language hotlines for Sri Lankan brands whose customers call in Sinhala, Tamil or English.
- Languages
- English and Tamil on every agent, Sinhala speakers on the team
- Office
- Narahenpita, Nawala, Colombo
- Hours
- Open 24 hours, 7 days a week
- Clock
- UTC+5:30 all year, no daylight saving
- Calls
- Inbound support, outbound sales and lead generation
Official figures, with sources
Five Tamil-speaking markets
Our Tamil team is set up for Sri Lankan brands and for Tamil-speaking customers in the UK, Canada, Singapore and Malaysia. Each source counts something slightly different, so every figure says exactly what was measured.
Brands that often need Tamil support
- Remittances and money transfer
- Telecom
- Airlines and travel
- Insurance
- Education
- Property in Jaffna
Examples of where Tamil helps, not a list of our clients.
45.3%
of Sri Lankans aged 10 and over can read and write Tamil, about 8.6 million people (45.3% of 19.0 million).
Source: Department of Census and Statistics, Census 2024 Final Report, 2024
125,363
residents of England and Wales gave Tamil as their main language. Bilingual Tamils whose main language is English are not included.
Source: ONS Census 2021, via Nomis, 2021
237,890
people in Canada reported knowledge of Tamil, including those who speak it as a second language.
Source: Statistics Canada, Table 98-10-0217-01, 2021
23.0%
of Indian residents in Singapore speak Tamil as their main home language.
Source: Singapore Department of Statistics, General Household Survey, 2025
2.0m
Malaysian Indian citizens, 6.5% of 31.0 million. This counts ethnicity, not language.
Source: Department of Statistics Malaysia, Current Population Estimates, 2026
What we handle in Tamil
Inbound support
Product and service questions, complaints, callbacks and follow-up on enquiries, answered in Tamil or English.
Inbound customer supportOutbound sales and follow-up
Calls to Tamil-speaking prospects and customers that explain your offer, follow up enquiries and close sales.
Outbound telemarketing servicesLead generation
Prospects qualified against your criteria in their own language, with callbacks arranged for your team.
Telemarketing and lead generationThree-language hotlines
For Sri Lankan brands: one number where callers choose Sinhala, Tamil or English and reach an agent who speaks it.
Every one of these can run in English too. See all our services, or read about call centre outsourcing in Sri Lanka.
The same quality checks in every language
Tamil calls go through the same checks as English ones, from hiring to coaching. See how we handle quality, data and continuity.
Tested at hiring
Candidates are assessed in spoken Tamil and English before they join, and in Sinhala where it applies.
Scripts adapted by Tamil speakers
Your English scripts and FAQs are adapted into natural Tamil, keeping your product terms. You approve the final version.
Reviewed by a Tamil speaker
A Tamil-speaking reviewer scores recorded calls against the same checklist used for English calls.
Coached every week
Agents get feedback in the language of the call, and what works goes back into the script.
The loop repeats every week, for every language on your campaign.
Tamil markets, in their own hours
Colombo runs on UTC+5:30 all year with no daylight saving (IANA). With our office open 24/7, each market's working day falls inside one of our shifts.
| Market | Their hours | Colombo time | Our shift | 24-hour view |
|---|---|---|---|---|
| Sri Lanka (Colombo) | 09:00 to 18:00 | 09:00 to 18:00 | Day | |
| Singapore and Kuala Lumpur | 09:00 to 18:00 | 06:30 to 15:30 | Day | |
| UK (London) | 09:00 to 20:00 | 14:30 to 01:30 | Afternoon and evening | |
| Canada (Toronto, weekdays) | 09:00 to 21:30 | 19:30 to 08:00 | Night |
Tell us about your Tamil-speaking customers
Where they are, how they reach you and the hours you need covered. We will reply with a plan and a quote.
Thank you. Your quote request is with our team.
- We reply with a few questions about the work.
- A short call to agree scope, volumes and timings.
- A written plan with timeline and price.
Want a faster answer? Message us on WhatsApp
Tamil call centre questions
Not covered here? Ask the Colombo team.
Open 24/7
Do all your agents speak Tamil?
Yes. Fluent spoken Tamil and English are required for every agent role at Elevracorp. Sinhala is an advantage when we hire, and Sinhala speakers are on the team for callers who prefer Sinhala.
Can one team handle Sinhala, Tamil and English callers?
Every agent speaks English and Tamil, so callers in either language reach someone who understands them, and Sinhala speakers are on the team as well. A three-language hotline usually starts with a short menu that sends each caller to an agent who speaks their language.
What kinds of calls can you handle in Tamil?
Inbound support, such as product questions, complaints and callbacks; outbound sales and follow-up calls; and phone lead generation, where agents qualify prospects against your criteria and arrange callbacks for your team. The same work can run in English, and in Sinhala with our Sinhala-speaking agents.
Can you cover Tamil-speaking customers in the UK, Canada, Singapore or Malaysia in their hours?
Yes. Our Colombo office runs 24/7. Singapore and Malaysia are 2.5 hours ahead of Colombo, so their working day falls in our morning and afternoon. UK hours fall in our afternoon and evening, and Canadian hours fall overnight.
We do not speak Tamil. How can we check the calls?
A Tamil-speaking reviewer scores your Tamil calls against the same checklist as your English calls, so the scores mean the same thing in both languages. You can also ask for any call to be summarised in English.
Talk to your customers in Tamil
Tell us your markets, hours and call types. We will reply with a plan and a quote for English, Tamil or Sinhala calls.