Telemarketing and telesales services in Sri Lanka
Trained agents in Colombo call your prospects and customers, explain your offer in plain words, answer objections and close the sale or book the next step.
Outbound services
Telemarketing and telesales from Colombo
Telemarketing works when the right person hears a clear offer at a sensible time. Our telesales team in Colombo calls the prospects and customers you choose, introduces your product in your company name and takes every call to a decision: a sale, a booked follow-up or a polite no that is recorded and respected. Campaigns cover new customer acquisition, upgrades and add-ons for existing customers, event invitations, and launches of new products or offers.
How we work
Before the first dial we turn your offer into a call guide: an opening line, a few discovery questions, the benefits that matter to each type of customer and honest answers to the objections your own sales team hears most. Agents learn the product, practise the guide in role plays with a team leader and are signed off before they call. Live calls are scored against a checklist covering accuracy, tone and compliance, and the scores drive weekly coaching.
Good to know
Calls run in English, Tamil or Sinhala, inside each market's local calling hours, which our round-the-clock shifts in Colombo (UTC+5:30) can cover for the Gulf, Europe, Australia and North America. Before dialling, each list is screened against the do-not-call register of the market being called, and anyone who asks not to be called again is suppressed across the campaign. Sales are confirmed to the customer and passed to your order system or a secure payment link, so card numbers are never read out on the call.
What is included
New customer acquisition
Calls to prospect lists and opted-in leads that introduce your product, check the need and close the first sale.
Upsell and cross-sell
Existing customers offered upgrades, add-ons and higher plans that suit how they already use your product.
Warm lead follow-up
Web enquiries, abandoned quotes, brochure requests and event sign-ups called back while the interest is fresh.
Launch and promotion calls
Customers told about a new product, a price change or a limited offer, with interest logged for follow-up.
Call guides and objection handling
Opening lines, discovery questions and objection answers written with you and updated as calls show what works.
Order capture and handover
Sales confirmed with the customer, logged in your CRM or order sheet and paid through your own checkout or payment link.
How we set it up
Define the offer and target
We agree who to call, what you are selling, the pricing rules and what counts as a sale.
Build and rehearse the call guide
Opener, questions and objection answers are written with you and practised in role plays.
Pilot and review
A first batch of calls is recorded and reviewed with you before the campaign scales up.
Report and refine
Daily results and weekly reviews of recordings drive changes to the script, the list and the calling times.
Why Elevracorp for telemarketing and telesales
- 01
Senior sellers freed up
Your own salespeople keep their time for demos and key accounts while our agents work through the call volume.
- 02
Hours that suit your buyers
We call when your customers are at home or at their desks, whichever time zone they live in.
- 03
Results you can see daily
Dials, conversations, sales and the reasons people say no are reported every day, so a weak offer or list shows up early.
- 04
Your reputation protected
No pressure selling, no claims you have not approved, and do-not-call requests honoured straight away.
Related services
Lead generation
Prospects called and qualified against your criteria, then handed over with call notes.
Appointment setting
Qualified meetings booked straight into your sales team's calendar, with reminders.
Order taking service
Phone and WhatsApp orders taken, checked and upsold, with delivery booked in your system.
Questions about telemarketing and telesales
Not covered here? Ask the Colombo team.
Open 24/7
What is the difference between telemarketing and telesales?
Telemarketing is the wider term for marketing by phone: introducing a product, gauging interest, inviting people to events or collecting information. Telesales is the part where the agent asks for the order during the call. A campaign can combine the two, so agents sell to customers who are ready and book follow-ups for those who need more time.
Who provides the calling list for a telemarketing campaign?
Usually you do, because your own customers and opted-in leads respond best and you hold the consent records. We can also work from a list bought from a reputable data supplier. Either way, the list is de-duplicated and screened against the relevant do-not-call register before anyone dials, and anyone who asks not to be called stays off every later batch.
Can your telesales agents take payment during the call?
Not by reading card numbers aloud. When a customer agrees to buy, the agent confirms the order details back to them and sends a secure payment link by SMS, email or WhatsApp, or books the order into your system for cash on delivery or invoice. Card data stays out of our office and the customer gets a written record of what they bought.
How do you measure the results of a telemarketing campaign?
We agree the measures before launch, usually dials, connected calls, conversations with the decision maker, sales or confirmed interest, and the reasons people give for saying no. You get a daily summary and a weekly review with call recordings, and that review is where we decide changes to the script, the offer wording, the list or the calling times.
Get a quote for telemarketing and telesales
Tell us your volumes, hours and languages. We reply with a plan and a price.
What happens next
- We replywith a few questions about the work.
- A short callto agree scope, volumes and timings.
- A written planwith timeline and price.
Thank you. Your quote request is with our team.
- We reply with a few questions about the work.
- A short call to agree scope, volumes and timings.
- A written plan with timeline and price.
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