Outbound call centre services
Target-driven calling campaigns that sell, qualify, retain and recover, run to your rules.
7 services
Our outbound call centre services
Outbound calling works when the list is right, the script is tested and every call is measured. We plan each campaign with you, train the team on your offer and report results daily.
From first contact to win-back, our outbound services cover the whole customer lifecycle.
Telemarketing and telesales
Outbound sales calls that present your offer, answer objections and close the sale.
Lead generation
Prospects called and qualified against your criteria, then handed over with call notes.
Appointment setting
Qualified meetings booked straight into your sales team's calendar, with reminders.
Customer retention and win-back
Save desk calls, outreach to at-risk accounts and win-back campaigns for lost customers.
Loyalty programme management
Member enrolment, points queries, tier upgrades and reactivation of inactive members.
Outbound recovery and collections
Payment reminders, overdue account calls and payment plans, handled firmly and fairly.
Surveys and market research
Satisfaction and NPS calls, market research interviews and B2B surveys by phone.
Why Elevracorp for outbound call centre services
Campaigns built around targets
Each campaign starts with clear goals, a tested script and the numbers we will report on.
Trained on your offer
Agents learn your product, pricing and objections through role plays before the first dial.
Calling rules respected
We agree calling hours, do-not-call screening and consent rules for every market before launch.
Daily results
Dials, conversations, sales and leads are reported every day, with call notes you can act on.
How we get started
Scope
We agree the work, volumes, hours, languages and the results you want to see.
Train
The team learns your products, systems and rules before handling live work.
Go live
We start with a small team and check quality closely in the first weeks.
Report and scale
Regular reports show what is working, and we add people as volume grows.
Outbound services: common questions
Not covered here? Ask the Colombo team.
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What outbound call centre services does Elevracorp run?
Telemarketing and telesales, lead generation, appointment setting, customer retention and win-back, loyalty programme calls, outbound recovery and collections, and surveys and market research.
Who provides the calling list for an outbound campaign?
Usually you do, such as your customers or opted-in leads. We check the list format, remove duplicates and screen it against the do-not-call rules that apply before anyone dials.
Can outbound campaigns run in Tamil and Sinhala?
Yes. Our agents speak English and Tamil, with Sinhala speakers on the team, so local campaigns can reach customers in the language they prefer.
More services
- Software developmentCustom software, websites, web apps, mobile apps and online stores, built and looked after.
- Digital marketingSEO, social media, email marketing, paid ads and content that bring in customers.
- Inbound servicesEnquiries, orders, answering and support, handled by trained agents around the clock.
- Non-voice servicesEmail, live chat, social media and WhatsApp support, written in your brand voice.
- Manpower and HRPermanent and contract staffing, HR outsourcing, payroll and background checks.
- Finance and back officeAccounting, legal process support, data entry and document management.
Talk to us about outbound call centre services
Tell us what you need covered. We reply with a plan and a price.