Product information service, from specs to stockists

We start with your spec sheets, manuals, price lists and past customer questions, and turn them into short answers your product owner approves. Agents study these, handle samples where you can send them, and then pass a product quiz and test calls set by your team before going live. Refresher briefings follow every launch and price change.

They say so, and they do not guess. The agent tells the caller they will check, logs the question and sends it to your named contact. Once you reply, we call or message the customer back with the answer and add it to the knowledge base, so every agent can answer that question from then on.

Yes, within clear limits. Agents give factual information from your approved material, such as ingredients, dosage as printed on the pack, policy features or loan eligibility rules, but never personal medical or financial advice. Questions that need a pharmacist, doctor, licensed adviser or underwriter are passed to your qualified staff with full notes, and the caller is told who will respond.

Yes. For a recall or safety notice we set up a dedicated number and script with you, brief agents on how to identify affected batches or serial numbers, and register each affected customer with their contact details and the return or repair route. You get a running log of registrations and questions, so you can track the response and report it to regulators if required.