WhatsApp Business support in Sri Lanka
Trained agents answer your WhatsApp Business messages, take orders, confirm bookings and send updates, in English, Tamil or Sinhala, at any hour.
Non-voice services
WhatsApp Business support from Colombo
For many customers WhatsApp is the easiest way to reach a business: no hold music, no forms, just a message from the phone already in their hand. That convenience creates work. Messages arrive at all hours, many as voice notes and photos, and customers expect a reply in the same chat. Our WhatsApp support team answers in English, Tamil and Sinhala, around the clock, so every customer gets a real answer from a real person.
How we work
We handle the whole range of WhatsApp conversations: price and stock questions, orders taken and confirmed in the chat, delivery updates, appointment bookings and reminders, payment link follow-ups and after-sales support. Agents work on the WhatsApp Business Platform through a shared team inbox, so several people can answer one number, every chat is logged, and conversations pass between agents and shifts without losing the thread.
Good to know
WhatsApp has rules that matter. Businesses can reply freely within 24 hours of a customer's last message; after that, only pre-approved message templates can be sent, and only to people who have opted in. We write and submit templates for order updates, reminders and offers, keep opt-in records clean and act on opt-outs straight away. That protects your number's quality rating and keeps your account in good standing with Meta.
What is included
Questions and support chats
Prices, stock, opening hours, product advice and after-sales questions answered in the chat, voice notes and photos included.
Orders taken in the chat
Agents confirm items, address and delivery slot, send a payment link and log the order in your system.
Bookings and reminders
Appointments, reservations and viewings booked by message, with reminder templates that help cut no-shows.
Order and delivery updates
Dispatch, delay and delivery messages sent with approved templates, and customer replies picked up straight away.
Template writing and approval
Utility and marketing templates drafted in your tone and submitted for approval, with fields for names and order numbers.
Shared team inbox
One WhatsApp number answered by several agents across shifts, with labels, notes and handovers so no chat is dropped.
How we set it up
Set up the number
We help connect your number to the WhatsApp Business Platform and a team inbox, or work in the set-up you already have.
Agree the playbook
We map your chat types, order and booking steps, opt-in wording, templates and escalation rules with you.
Train the team
Agents learn your products, prices and systems, then practise on sample chats, voice notes and photo queries before going live.
Run and measure
Live cover on the hours you choose, up to 24/7, with reports on chat volumes, response times, orders, bookings and opt-outs.
Why Elevracorp for WhatsApp Business support
- 01
Customers reach you their way
No hold queue and no forms: customers message when it suits them and get a human reply in the same chat.
- 02
Sales that close in the chat
Questions, order confirmation and a payment link in one conversation turn more enquiries into paid orders.
- 03
A healthy, compliant number
Recorded opt-ins, honoured opt-outs and approved templates protect your number's quality rating.
- 04
Three languages on one line
Agents switch between English, Tamil and Sinhala, so one WhatsApp number can serve customers across Sri Lanka.
Related services
Live chat support
Real agents on your website chat, answering buyers and fixing problems as they happen.
Order taking service
Phone and WhatsApp orders taken, checked and upsold, with delivery booked in your system.
Appointment setting
Qualified meetings booked straight into your sales team's calendar, with reminders.
Questions about WhatsApp Business support
Not covered here? Ask the Colombo team.
Open 24/7
Do we need the WhatsApp Business API for outsourced WhatsApp support?
For a team answering one number, the WhatsApp Business Platform, often called the API, is usually the right choice, because several agents can work the same number through a shared inbox and every chat is logged. Very small volumes can start on the WhatsApp Business app. We look at your message volume, the number of people who need access and your systems, then recommend the simplest set-up that works.
Can WhatsApp support agents message customers after 24 hours?
Within 24 hours of a customer's last message, agents can reply freely. Once that window closes, WhatsApp only allows pre-approved templates, such as an order update or appointment reminder, sent to customers who have opted in. We draft these templates with you, submit them for approval and use them for follow-ups, so a conversation can restart without breaking WhatsApp's rules.
Can your WhatsApp support team take orders and payments?
Yes. Agents take the order in the chat, confirm items, quantities, address and delivery slot, then send a secure payment link from your payment provider or checkout. Card numbers should never be typed into a chat, so payment always goes through the link. Each order is logged in your system as it is confirmed, and unpaid orders get a polite reminder before they lapse.
Can WhatsApp support handle voice notes and photos?
Yes. Many customers would rather send a voice note than type, or send a photo of a product, receipt or damaged item. Our agents speak English and Tamil, with Sinhala speakers on the team, so they listen to the note and reply in the customer's language, usually in text so the details are in writing. Photos are checked and logged with the order or case.
Get a quote for WhatsApp Business support
Tell us your volumes, hours and languages. We reply with a plan and a price.
What happens next
- We replywith a few questions about the work.
- A short callto agree scope, volumes and timings.
- A written planwith timeline and price.
Thank you. Your quote request is with our team.
- We reply with a few questions about the work.
- A short call to agree scope, volumes and timings.
- A written plan with timeline and price.
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