Telephone answering service in your company name
Your calls answered by a trained receptionist in your company name, with clear messages sent to you at once and urgent callers put straight through.
Inbound services
Telephone answering service from Colombo
A telephone answering service is for businesses that cannot afford to miss calls but do not need a full call centre: clinics, law and accounting practices, property agents, contractors, start-ups and overseas firms with customers in Sri Lanka. You forward your number to us, and a trained receptionist answers with your greeting, takes a clear message or puts the caller through, and makes sure nothing waits on a voicemail box nobody checks.
How we work
Every client gets a call sheet: the greeting, who handles what, which callers to put through and what counts as urgent. A message is more than a name and number. Our receptionists record the reason for the call, the best time to call back and any reference or order number, then send it by email, SMS or WhatsApp the moment the call ends. Urgent calls, such as a burst pipe at a managed property, follow your escalation list until someone answers.
Good to know
Our Colombo office is open 24 hours a day, seven days a week, so we can cover lunch breaks, evenings, weekends and public holidays, not just office hours. For overseas firms the time difference helps: Colombo keeps UTC+5:30 all year, so when it is 2am in New York it is around midday here. You choose whether we answer every call, only when your line is busy or only outside office hours.
What is included
Calls answered in your name
Your greeting, your company name and your tone, so callers feel they have reached your office rather than an answering bureau.
Detailed message taking
Name, number, reason for calling, reference numbers and the best time to call back, written so you can act without phoning to ask.
Instant message delivery
Messages sent by email, SMS or WhatsApp as soon as the call ends, to one person or to a different contact for each call type.
Call transfers and screening
Callers you want to speak to are put through after a quick introduction, while sales pitches and cold calls are politely turned away.
Appointment booking
Appointments booked into your online calendar or booking system, following your rules on times, durations and who sees whom.
Urgent call escalation
Calls you mark as urgent, such as a lift breakdown or a patient asking for the on-call doctor, are phoned through your rota until someone answers.
How we set it up
Write your call sheet
We agree your greeting, the call types you get, who receives which messages, who can be put through and what counts as urgent.
Forward your number
You divert calls to us all the time, when busy, when unanswered or out of hours, through your phone system or provider.
Make test calls
Your team rings in posing as customers, so you can hear the greeting and check the messages before real callers arrive.
Review the call log
A weekly log shows every call, its outcome and when it came in, so you can spot busy times and refine the call sheet.
Why Elevracorp for telephone answering service
- 01
Fewer missed opportunities
Many callers hang up rather than leave a voicemail. A person on the line means the booking, job or enquiry is captured.
- 02
Fewer interruptions
You take only the calls you choose and get the rest as tidy messages, so focused work is not broken up by every ring.
- 03
A professional first impression
A consistent greeting and well-briefed receptionists make a small firm sound established from the first call.
- 04
Cover without hiring
Reception cover across days, nights and weekends, without recruiting, training or rostering a front desk of your own.
Industries we support
Related services
Enquiry handling
Calls, emails and web form enquiries answered, logged and routed to the right person.
Appointment setting
Qualified meetings booked straight into your sales team's calendar, with reminders.
Customer support and help desk
Ticketed support by phone, email and chat, resolved or escalated with full notes.
Questions about telephone answering service
Not covered here? Ask the Colombo team.
Open 24/7
How does call forwarding work with a telephone answering service?
You keep your existing number, and callers dial it as usual. Through your phone system or provider, you divert calls to a number we give you: all calls, only when the line is busy, when nobody answers after a few rings, or outside office hours. You can switch forwarding on and off yourself, for example just for lunch breaks or holidays.
Can your telephone answering service put calls through to my mobile?
Yes. For callers on your list, the receptionist rings you first, says who is calling and why, and connects the call only if you accept. If you cannot take it, the caller is told you are unavailable and a message is taken instead. You can change who gets put through at any time, for example during a holiday.
What does your telephone answering service do with urgent calls at night?
You give us a short list of what counts as urgent and who to call, in order. When an urgent call comes in, the receptionist takes the details, then phones your contacts one by one until someone answers, and keeps the caller updated. Everything else is held as a message for the morning, so your on-call staff are only woken when it matters.
Can your telephone answering service answer in Tamil or Sinhala?
Every receptionist speaks English and Tamil, and Sinhala speakers are on the team. We can greet callers in English and switch language when the caller does, or open in Tamil or Sinhala for a Sri Lankan line. Messages are written up in English unless you ask for another language, so you can read them at a glance.
Get a quote for telephone answering service
Tell us your volumes, hours and languages. We reply with a plan and a price.
What happens next
- We replywith a few questions about the work.
- A short callto agree scope, volumes and timings.
- A written planwith timeline and price.
Thank you. Your quote request is with our team.
- We reply with a few questions about the work.
- A short call to agree scope, volumes and timings.
- A written plan with timeline and price.
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