Software maintenance and support in Sri Lanka
Bug fixes, updates, hosting, monitoring and security patches for your websites, apps and business systems, with a support desk your team can reach when something breaks.
Software development
Software maintenance and support from Colombo
Software does not stay finished. Operating systems, browsers and the services it depends on keep changing, security holes are found in common libraries, and the people using it think of things it should do better. Left alone, a working system slowly becomes a slow and risky one. Our maintenance and support service keeps your websites, apps and business systems patched, backed up, monitored and improving, whether we built them or someone else did.
How we work
Work starts with a review of the code, hosting, access and documentation, so we know what we are taking on and can tell you about any urgent risks. We then agree what is covered: which systems, response times by severity, backup and update routines, and how small improvements are requested and scheduled. Issues come in through one support desk, are logged with a reference, and are fixed, tested and released in a controlled way.
Good to know
Each month you get a short report covering uptime, incidents and their causes, updates applied, backups checked and improvements delivered. If your users need help with the software itself, such as logins, how-to questions or reporting a fault, our tier 1 technical support team can take those calls and chats and pass real defects straight to the developers looking after the code.
What is included
Bug fixes
Faults reported, reproduced, fixed and tested before release, with urgent problems handled ahead of minor ones.
Updates and upgrades
Frameworks, plugins, libraries and server software kept current, and apps updated for new iOS and Android versions.
Hosting and monitoring
Hosting looked after, with uptime and error alerts and regular backups that are tested by restoring them.
Security patches
Security updates applied promptly, access reviewed, SSL certificates renewed and suspicious activity looked into.
Small improvements
New fields, reports, screens and tweaks your users ask for, scoped, scheduled and released alongside routine updates.
Support desk
One place to report issues and request changes, with every ticket logged, prioritised and tracked to a close.
How we set it up
Review the system
We review the code, hosting, access and documentation, and report any urgent risks we find.
Agree the cover
We agree the systems covered, response times by severity, update routines and how changes are requested.
Set up monitoring
Uptime and error alerts, backups and a support desk are set up, and access is moved to named accounts.
Maintain and report
Fixes, updates and improvements are released in a controlled way, with a short report each month.
Why Elevracorp for software maintenance and support
- 01
Fewer surprises
Monitoring, tested backups and regular updates catch most problems early, before they turn into downtime.
- 02
Safer systems
Prompt security patches and access reviews close the gaps attackers look for in out-of-date software.
- 03
One desk for every issue
Your team reports problems in one place and can see what is being fixed, by whom and when.
- 04
Knowledge that stays
Fixes and changes are documented as we go, so what is known about your system does not live in one person's head.
Related services
Technical support (tier 1)
First-line fixes for logins, set-up and connectivity, with clean escalations to tier 2.
Customer support and help desk
Ticketed support by phone, email and chat, resolved or escalated with full notes.
Custom software development
Business systems, portals, dashboards and workflow tools built around how your team works.
Questions about software maintenance and support
Not covered here? Ask the Colombo team.
Open 24/7
What does a software maintenance plan cover?
It depends on the system, and we agree it in writing. A typical plan covers bug fixes, security patches and updates, hosting and backups, uptime and error monitoring, a support desk with response times by severity, and small improvements agreed with you. Larger new features are scoped and quoted separately, so the plan stays predictable and you approve bigger spending before it happens.
How quickly does your software support team respond to problems?
Response times are agreed before support starts and depend on severity. A site that is down or a checkout that has stopped taking payments comes first, while a spelling mistake on an inner page can wait for the next scheduled release. Every issue is logged with a reference, so you can see when it was reported, who picked it up and when it was fixed.
Is software maintenance included after you launch a new system?
After launch there is an agreed period in which we fix defects in the work we delivered at no extra cost, while your team settles in. After that you can move to a maintenance and support plan, look after the system in-house using the documentation we hand over, or call on us only when you need something. We explain the options before launch.
Can software maintenance include help for our staff and customers?
Yes. Developers are the wrong people to answer "how do I reset my password" all day, so our tier 1 technical support team can do it instead, by phone, email, chat or WhatsApp. They work from a knowledge base we write together, solve the how-to questions and pass genuine faults to the developers with clear steps to reproduce them, which makes fixes faster.
Get a quote for software maintenance and support
Tell us what you want to build and who will use it. We reply with questions, then a plan and a price.
What happens next
- We replywith a few questions about the work.
- A short callto agree scope, volumes and timings.
- A written planwith timeline and price.
Thank you. Your quote request is with our team.
- We reply with a few questions about the work.
- A short call to agree scope, volumes and timings.
- A written plan with timeline and price.
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