Languages
Tamil, Sinhala and English call centre
Every service above can run in English and Tamil, with Sinhala speakers on the team for local customers.
See our Tamil call centre servicesSoftware, marketing and BPO services from Colombo
36 services across 7 areas, from software and marketing to call centre work, HR and accounting, delivered by one team.
36 services, one team
Software development services
We build the software your business runs on: internal systems, customer portals, websites, mobile apps and online stores. Every project starts with how your team and customers actually work, and is built in short cycles you can see and test.
Custom software development
Business systems, portals, dashboards and workflow tools built around how your team works.Website and web app development
Fast, mobile-first business websites, landing pages and web apps, built ready for SEO.Mobile app development
iOS and Android apps, native or cross-platform, built, tested and released to the stores.E-commerce development
Online stores with local and overseas payments, clear order flows and chat built in.Software maintenance and support
Bug fixes, updates, hosting, monitoring and security patches for software already in use.
Digital marketing services
Digital marketing and a call centre work best together: campaigns bring in enquiries, and trained agents turn them into customers. We plan, run and report on marketing that is built around your sales goals.
Search engine optimisation (SEO)
Technical fixes, local SEO and useful content that help buyers find you on Google.Social media marketing
Content calendars, posts and short videos that turn followers into enquiries.Email marketing
Newsletters and automated flows that bring past customers back to buy again.Paid advertising (Google and Meta ads)
Google and Meta campaigns run on tracked leads and sales, not clicks.Content writing
Website pages, articles and product copy, researched, written and edited by people.
Inbound call centre services
Inbound calls are where customers decide whether to trust you. Our Colombo team answers in your company name, follows your scripts and knowledge base, and resolves what it can on the first call.
Enquiry handling
Calls, emails and web form enquiries answered, logged and routed to the right person.Order taking service
Phone and WhatsApp orders taken, checked and upsold, with delivery booked in your system.Telephone answering service
Calls answered in your company name, messages sent at once and urgent callers put through.Product information service
Accurate answers on specs, sizing, compatibility, prices and where to buy.Customer support and help desk
Ticketed support by phone, email and chat, resolved or escalated with full notes.Technical support (tier 1)
First-line fixes for logins, set-up and connectivity, with clean escalations to tier 2.
Outbound call centre services
Outbound calling works when the list is right, the script is tested and every call is measured. We plan each campaign with you, train the team on your offer and report results daily.
Telemarketing and telesales
Outbound sales calls that present your offer, answer objections and close the sale.Lead generation
Prospects called and qualified against your criteria, then handed over with call notes.Appointment setting
Qualified meetings booked straight into your sales team's calendar, with reminders.Customer retention and win-back
Save desk calls, outreach to at-risk accounts and win-back campaigns for lost customers.Loyalty programme management
Member enrolment, points queries, tier upgrades and reactivation of inactive members.Outbound recovery and collections
Payment reminders, overdue account calls and payment plans, handled firmly and fairly.Surveys and market research
Satisfaction and NPS calls, market research interviews and B2B surveys by phone.
Non-voice support services
Many customers would rather type than call. Our non-voice team answers emails, chats and social messages in your tone, with agreed response times and quality checks on every channel.
Email support
Customer emails answered in your help desk and your tone, around the clock.Live chat support
Real agents on your website chat, answering buyers and fixing problems as they happen.Social media customer care
Comments, DMs and reviews answered in your voice, with complaints handled in private.WhatsApp Business support
Orders, bookings and questions handled on WhatsApp in English, Tamil and Sinhala.
Manpower and HR services
Hiring and managing staff takes time most businesses do not have. We recruit, screen, place and administer staff for you, from single hires to whole teams.
Permanent staffing
Permanent hires sourced, screened and tested, from call centre agents to accounts staff.Contract staffing
Staff employed by us and working for you, for projects, seasonal peaks and fixed terms.HR outsourcing
HR administration, records, letters, leave and an employee help desk in three languages.Payroll outsourcing
Monthly payroll with EPF, ETF and APIT calculated, payslips issued and bank files ready.Background verification
Identity, employment, education, reference and address checks before you make an offer.
Finance, legal and back office
Back office work is invisible when it is done well. Our team handles accounting, legal support tasks, data processing and documents with checklists, double checks and controlled access.
Finance and accounting
Bookkeeping, payables, receivables, reconciliations and month-end close in your software.Legal process outsourcing
Contract abstraction, document review, drafting and legal admin, checked by your lawyers.Data entry and processing
Forms, invoices, catalogues and CRM records keyed, cleaned and checked against source.Document management
Scanning, indexing, filing, retrieval and retention tracking for paper and digital files.
Questions about our services
Not covered here? Ask the Colombo team.
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Which services can Elevracorp run for my business?
Seven areas, delivered by one team in Colombo: software development, digital marketing, inbound and outbound call centre services, non-voice support, manpower and HR services, and finance, legal and back office work. Each area page lists the services in it.
Can one team run several of these services?
Yes. For example, a new online store with the ads that bring in shoppers and the chat support that answers them, planned as one programme with one point of contact.
How do I choose the right service?
Tell us what your customers and team need help with, plus your hours, languages and rough volumes. We suggest the right mix of services and send a plan and a quote.
Not sure which service you need?
Tell us what your customers and team need help with. We will suggest the right mix and send a price.