Non-voice support services
Fast, accurate written support across email, chat, social media and WhatsApp.
4 services
Our non-voice support services
Many customers would rather type than call. Our non-voice team answers emails, chats and social messages in your tone, with agreed response times and quality checks on every channel.
Run non-voice support on its own or alongside a phone line, with one team and one report.
Email support
Customer emails answered in your help desk and your tone, around the clock.
Live chat support
Real agents on your website chat, answering buyers and fixing problems as they happen.
Social media customer care
Comments, DMs and reviews answered in your voice, with complaints handled in private.
WhatsApp Business support
Orders, bookings and questions handled on WhatsApp in English, Tamil and Sinhala.
Why Elevracorp for non-voice support services
Written in your brand voice
Replies follow your tone guide, templates and approval rules, checked before they go out.
Agreed response times
We set target response times per channel with you and report against them every week.
One team, every channel
Email, chat, social and WhatsApp handled by one team with one view of each customer.
Quality checked
A sample of conversations is reviewed for accuracy, tone and resolution every week.
How we get started
Scope
We agree the work, volumes, hours, languages and the results you want to see.
Train
The team learns your products, systems and rules before handling live work.
Go live
We start with a small team and check quality closely in the first weeks.
Report and scale
Regular reports show what is working, and we add people as volume grows.
Non-voice services: common questions
Not covered here? Ask the Colombo team.
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What are non-voice BPO services?
Non-voice services are customer conversations handled in writing instead of by phone: email support, live chat, social media customer care and WhatsApp messaging, usually inside the client's own help desk tools.
Which help desk and chat tools can your non-voice team use?
Our team works inside the tools you already use, such as shared inboxes, help desks, live chat widgets and the WhatsApp Business app or platform. We confirm access and permissions during setup.
Can non-voice support run alongside a phone line?
Yes. Phone, email and chat can run from one team, so agents see the full history of each customer and report on all channels together.
More services
- Software developmentCustom software, websites, web apps, mobile apps and online stores, built and looked after.
- Digital marketingSEO, social media, email marketing, paid ads and content that bring in customers.
- Inbound servicesEnquiries, orders, answering and support, handled by trained agents around the clock.
- Outbound servicesTelemarketing, lead generation, appointments, retention and recovery campaigns.
- Manpower and HRPermanent and contract staffing, HR outsourcing, payroll and background checks.
- Finance and back officeAccounting, legal process support, data entry and document management.
Talk to us about non-voice support services
Tell us what you need covered. We reply with a plan and a price.