Inbound call centre services
Calls answered in your name: enquiries, orders, product questions and support, day and night.
6 services
Our inbound call centre services
Inbound calls are where customers decide whether to trust you. Our Colombo team answers in your company name, follows your scripts and knowledge base, and resolves what it can on the first call.
Choose one inbound service or combine several into a single support line, staffed for your hours and languages.
Enquiry handling
Calls, emails and web form enquiries answered, logged and routed to the right person.
Order taking service
Phone and WhatsApp orders taken, checked and upsold, with delivery booked in your system.
Telephone answering service
Calls answered in your company name, messages sent at once and urgent callers put through.
Product information service
Accurate answers on specs, sizing, compatibility, prices and where to buy.
Customer support and help desk
Ticketed support by phone, email and chat, resolved or escalated with full notes.
Technical support (tier 1)
First-line fixes for logins, set-up and connectivity, with clean escalations to tier 2.
Why Elevracorp for inbound call centre services
Answered in your name
Agents greet callers as your company and follow your scripts, tone and escalation rules.
Cover for every hour
Day, evening, night and weekend shifts from one Colombo team, so callers reach a person in the hours you choose.
English, Tamil and Sinhala
Callers speak to an agent in the language they are most comfortable with.
Measured on every call
Calls are logged, sampled for quality and reported, so you see what customers ask about.
How we get started
Scope
We agree the work, volumes, hours, languages and the results you want to see.
Train
The team learns your products, systems and rules before handling live work.
Go live
We start with a small team and check quality closely in the first weeks.
Report and scale
Regular reports show what is working, and we add people as volume grows.
Inbound services: common questions
Not covered here? Ask the Colombo team.
Open 24/7
What inbound call centre services does Elevracorp provide?
Enquiry handling, order taking, telephone answering, product information, customer support and help desk, and tier 1 technical support. You can run one of these or combine them into a single support line.
Can your inbound team use our CRM and ticketing system?
Yes. During setup we agree which systems agents need, how they log in and what they record on each call. Agents are trained on your tools before they take live calls.
How do you handle calls your agents cannot resolve?
We agree an escalation path with you before launch. Agents capture the details, pass the case to the right person on your side and confirm the next step to the caller.
More services
- Software developmentCustom software, websites, web apps, mobile apps and online stores, built and looked after.
- Digital marketingSEO, social media, email marketing, paid ads and content that bring in customers.
- Outbound servicesTelemarketing, lead generation, appointments, retention and recovery campaigns.
- Non-voice servicesEmail, live chat, social media and WhatsApp support, written in your brand voice.
- Manpower and HRPermanent and contract staffing, HR outsourcing, payroll and background checks.
- Finance and back officeAccounting, legal process support, data entry and document management.
Talk to us about inbound call centre services
Tell us what you need covered. We reply with a plan and a price.